POLL: Doctors Call for Overhaul of Electronic Health Records

STANFORD, Calif., – New research by Stanford Medicine, conducted by The Harris Poll, has found that American physicians want substantial improvements in the way electronic health records (EHRs) work.

In a poll conducted online of over 500 primary care physicians (PCPs), respondents expressed a range of views on the current state of EHRs, the impact EHRs have had on their professional satisfaction, and their potential as clinical tools. The results will be presented today at a national symposium hosted by Stanford Medicine, which will convene health leaders to discuss the future of EHR technology.

Physicians see value in EHRs, but want substantial improvement
Sixty-three percent of physicians think EHRs have generally led to improved patient care, and 66 percent are at least somewhat satisfied with their current systems; however, a large portion see room for improvement.

  • 59 percent think EHRs need a complete overhaul
  • 40 percent believe there are more challenges with EHRs than benefits
  • Only 18 percent reported being “very satisfied” with their current systems

PCPs point to EHRs as detracting from professional satisfaction and clinical effectiveness; most believe EHRs contribute to physician burnout
PCPs also had much to say on the impact that EHRs had on the quality of their work life. More than half reported that using an EHR detracts from their professional satisfaction and, more importantly, their clinical effectiveness. Even more agreed that EHR use contributed to the number of hours worked daily and believed that EHRs are a large contributing factor to the physician burnout crisis.

  • The majority of PCPs (54 percent) say using an EHR detracts from their professional satisfaction
  • Half (49 percent) think using an EHR detracts from their clinical effectiveness
  • Nearly three-quarters agree EHRs have increased the total number of hours they work daily (74 percent) and that EHRs greatly contribute to physician burnout (71 percent)

Patients and EHRs compete for physician attention
PCPs reported spending a disproportionate amount of time per visit interacting with EHR systems, and many feel that EHRs are competing with their patients for already limited time and attention. On average, over the course of a 20-minute in-person patient visit, PCPs reported spending 12 minutes interacting with the patient, and eight minutes interacting with the EHR system. This does not include another 11 minutes of EHR interaction once the patient visit had concluded.

  • 62 percent of time that PCPs devote to each patient is being spent in the EHR
  • Seven in 10 (69 percent) say using an EHR takes valuable time away from their patients
  • Seven in 10 (69 percent) believe EHRs have not strengthened their patient relationships

PCPs value EHRs primarily for data storage, not clinical abilities
Nearly half (44 percent) of PCPs report that the primary value of their EHR is data storage, compared to clinical abilities such as disease prevention/management (3 percent), clinical decision support (3 percent), and patient engagement (2 percent). These responses confirm that physicians largely see EHRs as a storage utility, rather than a clinical tool designed to help them improve patient care.

Ideas for improvement
Those polled believe EHR systems can be improved in the following ways:

Top three short term improvements:

  • Nearly three in four PCPs (72 percent) would like to see improved EHR user interface design to eliminate inefficiencies and reduce screen time
  • Almost half of PCPs (48 percent) would like to shift more EHR data entry to support staff
  • Four in 10 PCPs (38 percent) would like to increase use of highly-accurate voice recording technology that acts as a scribe during patient visits

Top three long term improvements:

  • Seven out of 10 PCPs (67 percent) think solving interoperability deficiencies in the next decade should be the focus
  • Nearly half (43 percent) want improved predictive analytics to support disease diagnosis, prevention, and population health management
  • Nearly one-third of PCPs (32 percent) indicate they would like to see the integration of financial information into the EHR to help patients understand the costs of their care options.

“EHRs have transformed how health care is documented in the U.S., but for all the information we’ve now captured digitally, we are rarely wiser as a result,” said Lloyd Minor, M.D., dean of the Stanford University School of Medicine. “Insights that could lead to better patient care or new medical discoveries remain buried within piles of disconnected data. Moreover, EHR use has eroded professional satisfaction among physicians. This national poll underscores what many physicians have felt for a while: their needs are not reflected enough in the design of these systems. Fixing the problem goes far beyond technology, and it will take many stakeholders working together to make EHRs more user-friendly and capable of achieving their true potential.”

“When we first set out to help Stanford Medicine understand the perceptions of electronic health record systems among primary care physicians, the focus was on identifying what problems doctors are encountering to inform the implementation of future solutions,” said Deana Percassi, Managing Director at The Harris Poll. “The results of this poll underscore the vital role EHRs play in our national health care conversation.”

Stanford Medicine’s EHR National Symposium: setting a new vision for EHRs

Today, Stanford Medicine is hosting a national symposium to discuss the implications of this new research as well as the future of EHRs. Experts in patient care, technology, design thinking, and public policy will convene to reimagine what EHRs can do for physicians and their patients.

The EHR National Symposium Planning Committee is comprised of subject matter experts from a range of backgrounds – the full membership can be found here.

For more information, please visit and follow the day’s events and activities using the hashtag #FutureofEHR on social media.

A full copy of the research can be found here:

The survey was conducted online by The Harris Poll on behalf of Stanford Medicine between March 2 and March 27, 2018 among 521 PCPs licensed to practice in the U.S. who have been using their current EHR system for at least one month. Physicians were recruited via snail mail from the American Medical Association (AMA) Masterfile. Figures for years in practice by gender, region, and primary medical specialty were weighted where necessary to bring them into line with their actual proportions in the population of PCPs in the U.S.

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